North East Ear Clinic is part of NoWax Ear Care.
NoWax Ear Care is committed to protecting your privacy and handling your personal information securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
This policy applies to all services provided by NoWax Ear Care and to the website.
When we refer to “NoWax Ear Care”, “we”, “our”, or “us”, we mean:
Nicholas Gray trading as NoWax Ear Care
Data Controller:
NoWax Ear Care
19 Howard Court
North Shields
Tyne and Wear
NE30 1NZ
Email: admin@nowax.pro
For the purposes of the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018, NoWax Ear Care is the data controller responsible for your personal data.
Depending on how you interact with us, we may collect and process the following information.
This may include:
As part of providing ear care and audiological services, we may collect:
Health data is classified as “special category data” under UK GDPR and receives additional legal protection.
Where required for payment processing, we may process:
We do not store full card payment details on our systems.
When you visit our website, we may automatically collect:
This information helps us improve website performance and user experience.
We will add your name, email address and postal address to our mailing list unless you tell us not to. Please see the “Access to Information” section below.
It is possible to view the NoWax Ear Care website without providing any personal details. However, without registering your details, you may not be able to use some of the service.
We collect information:
| Purpose | Lawful Basis |
|---|---|
| Booking and managing appointments | Contract |
| Providing treatment and clinical care | Provision of healthcare |
| Maintaining clinical records | Legal obligation / healthcare provision |
| Processing payments | Contract |
| Responding to enquiries | Legitimate interests |
| Website analytics and improvements | Consent / legitimate interests |
| Sending marketing communications | Consent or soft opt-in |
| Accounting and tax records | Legal obligation |
Where we process health information, we rely on the additional condition under Article 9 UK GDPR for the provision of health or social care and treatment.
We may use your information to:
Where marketing consent is required, we will ask for your permission before sending promotional communications.
You can opt out of marketing communications at any time.
We do not sell your personal information.
We may share your information where necessary with:
All third parties acting on our behalf are required to keep your information secure and process it lawfully.
Some of our third-party providers may store or process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
We take appropriate technical and organisational measures to protect your personal information.
These measures may include:
Although we take security seriously, no online transmission can be guaranteed to be completely secure.
We only retain information for as long as necessary. Typical retention periods may include:
| Data Type | Retention Period |
|---|---|
| Clinical and patient records | In accordance with healthcare and legal requirements |
| Financial and tax records | 6 years |
| Marketing data | Until consent is withdrawn |
| Website analytics data | Up to 26 months |
| General enquiries | Up to 12 months |
Under UK GDPR, you have the right to:
You can learn more about your rights at: https://ico.org.uk
To exercise your rights, please contact us using the details below.
You will not usually have to pay a fee to access your personal data. However, we may charge a reasonable fee if a request is clearly unfounded, repetitive or excessive.
We may ask for proof of identity before responding to requests.
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
Where legally required, we will request your consent before placing non-essential cookies on your device.
You can manage cookie preferences through:
For more information, please see our Cookie Policy below.
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
Our services are not directed at children without the involvement of a parent or guardian.
Where treatment involves minors, parental or guardian consent may be required.
If you have concerns about how we handle your information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office ICO:
If you have questions about this Privacy Policy or your personal information, please contact:
NoWax Ear Care
19 Howard Court
North Shields
Tyne and Wear
NE30 1NZ
Email: admin@nowax.pro
Last updated: 10th May 2026
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised update date.
Continued use of our website and services after changes are posted indicates acceptance of the updated policy.
Last updated: 10th May 2026
Cookies are small text files placed on your device when you visit a website.
They help websites function correctly, improve user experience and provide information about how visitors use a website.
These cookies are necessary for the website to function properly.
They may include:
These cookies cannot usually be disabled.
Analytics cookies help us understand how visitors use our website.
They may collect information such as:
We use this information to improve our website and services.
Analytics cookies will only be used where required consent has been obtained.
These cookies remember preferences and settings to improve your experience.
Some third-party services embedded within our website may set cookies.
These may include:
We recommend reviewing the privacy policies of these providers.
You can control cookies through:
Most browsers allow you to:
Disabling some cookies may affect website functionality.
© 2026 North East Ear Clinic – All rights reserved